What happens if I lose my phone or my DigiLocker account is hacked?

If you lose your phone or suspect that your DigiLocker account has been hacked, you should take immediate action to secure your account and protect your personal information. Here are some steps you can take:

1. Report the incident: Contact the DigiLocker support team or customer service to report the loss of your phone or the suspected hacking of your account. They will guide you on the necessary actions to take.

2. Change your passwords: If you can still access your account through another device or computer, change your DigiLocker account password immediately. Also, change the passwords of any other accounts that may have been linked to your DigiLocker, such as your email or mobile number.

3. Enable twofactor authentication (2FA): If your DigiLocker account supports twofactor authentication, enable it. This adds an extra layer of security by requiring a verification code or other authentication method in addition to your password.

4. Inform relevant authorities: If your phone was lost or stolen, report the incident to the local police authorities. Provide them with any necessary information or documents to aid in the investigation.

5. Monitor your accounts: Keep a close eye on your financial accounts and other online accounts associated with your DigiLocker account. Look for any unauthorized transactions or suspicious activities and report them to the respective institutions or service providers.

6. Be cautious of phishing attempts: Stay vigilant for any suspicious emails, messages, or phone calls requesting personal information or login credentials. Be cautious of sharing sensitive information and verify the authenticity of any communication related to your DigiLocker account.

It is important to act promptly to protect your personal information and prevent unauthorized access to your DigiLocker account. Following these steps will help mitigate the risks and ensure the security of your digital documents.