What happens if I lose my mobile phone or it is stolen?

If you lose your mobile phone or it gets stolen, it is important to take immediate action to safeguard your personal and financial information related to IMPS (Immediate Payment Service). Here's what you should do:

1. Contact Your Mobile Service Provider: Call your mobile service provider and report the loss or theft of your phone. Ask them to temporarily suspend or block your SIM card to prevent unauthorized access to your mobile number.

2. Inform Your Bank: Contact your bank's customer service helpline immediately and inform them about the loss or theft of your mobile phone. Provide them with the necessary details, such as your account number, registered mobile number, and any other information they may require. Request them to block or deactivate your IMPS service associated with the lost or stolen mobile phone.

3. Change Online Banking Passwords: If you have any mobile banking or online banking applications installed on your lost or stolen phone, change your passwords immediately using a different device or computer. This ensures that even if someone gains access to your phone, they won't be able to log in to your banking accounts.

4. Report to Local Authorities: If your phone was stolen, file a police report and provide them with all relevant details. This can be helpful for any potential investigation or insurance claims.

5. Enable Remote Lock or Wipe: If your mobile phone has remote locking or wiping capabilities, use these features to secure your personal data. This can prevent unauthorized access to your sensitive information.

6. Install Tracking Apps: If you had any tracking or antitheft apps installed on your phone, use them to track its location. However, do not attempt to recover the phone by yourself. Instead, share the information with the authorities.

7. Update Your Contact Information: If you have a new mobile phone or an alternative contact number, update your contact information with the bank to ensure you receive important notifications and alerts regarding your accounts.

It's crucial to take these steps as soon as possible to minimize the risk of unauthorized access to your financial accounts and personal information. Always stay vigilant and promptly report any loss or theft to protect yourself from potential misuse.